Our clients range from brands’ prelaunch phase through to its maturity. We have set up support teams from scratch and optimized existing teams. We integrate our support teams and customer experience best practices throughout your organization. Whether your brand has one agent or thirty+, let us help you foster lasting relationships with your customers.
Sharrie, Former AVP of Digital Transformation for NAADAM Holding Co.
“Lexi and I worked on numerous new brand onboarding protocols during our time together working for a holding company, comprising of six brands. Lexi managed and oversaw the operational onboarding processes with each brand to ensure marketing communications were clear and in sync with digital and marketing needs. She spearheaded all technical CX resolves and designed a solution to ensure operations and marketing were aligned. During our time together, Lexi managed internal and external CX agents and had designed a very clear cut process during our busiest sale periods! She is a self-starter with a professional approach to all CX solutions.”
Brigid, COO of Soludos
“Lexi was able to quickly assess gaps in our overall customer experience. She evaluated our team, process and systems and developed solutions that she implemented alongside other operating departments. With Lexi's help, we were able to find staffing efficiencies while at the same time improving our customer satisfaction scores. Lexi was an integral part of customer communications and development of our loyalty program. She is smart, solution oriented and easy to work with. Also, customers love her!”